Check-in and check-out

Check in online and make the most of your stay

Welcome to a hotel experience with greater flexibility. You can quickly and easily check in online, receive your room key directly on your phone, and go straight to your room when you arrive – all without having to stop by the reception.

Online check-in becomes available 3 days before arrival.

We use the AeroGuest app for this.

Make your hotel experience easier with AeroGuest

With the AeroGuest app, you can enjoy a faster and more flexible hotel experience. Download the app before your stay and fill in your details, so you’re all set when you arrive.

With AeroGuest, you can:

• Check in online – prepare your check-in from home and receive your digital key directly on your phone on the day of arrival
• Use your phone as your key – access your room without having to stop by the reception
• Pay easily and securely – pay for your stay and any extras directly in the app
• Check out online – complete your check-out quickly and easily when you’re ready to leave

Although AeroGuest allows you to take care of most things digitally, our reception team is always happy to help if you have any questions or need assistance.

Check-in and check-out: Good to know

• Check-in is available as usual from 3:00 PM. If you need to check in earlier, this may be possible subject to room availability. Feel free to contact us on the day of arrival, and we’ll let you know if early check-in is available.
• Check-out is generally by 12:00 noon. Late check-out may be available if arranged with our staff in advance.
• Express check-out: If you’re in a hurry and can pay by credit card, or if your stay has already been prepaid, you can use our popular Express check-out service and avoid waiting. You’ll find the Express check-out station in the lobby, right next to the reception. Your receipt will be sent to you by email later the same day.
• We are happy to store your luggage free of charge. Your luggage will be kept securely in our designated luggage room and labelled with a number to ensure that it is returned to the right guest.